University of Illinois System

Report Assistance

Job Aids and Other Resources

Job Aids - Documents and links to additional information helpful when reporting. Job aids are available for Employment, Position and Benefits information.

FAQ's about HR/Pay Reports - Frequently asked questions about HR/Pay reports including how to get access to reports.

Decision Support - Get access to the EDW or EDDIE, change your password, view standard reports, create custom reports and create data downloads.

Technical Questions on HR Reports

Decision Support Technical Support should be contacted to report any problems using EDDIE, the Business Objects tool, a universe, or the EDW tables.

AITS Service Desk should be contacted to report any problems using ViewDirect. To file a support ticket send an email to the following email and include your contact information and as much detail as you can provide about the error you are encountering.

The University Office of Human Resources should be contacted regarding any questions regarding usage aspects of a report. For assistance send an email to UOHR.

Forums and Training

Practice Labs - These walk-in sessions are held once or twice per month on each campus. HR, Finance, and Student Functional Area Coordinators and DS User Support Specialists are available at Practice Labs to work through reporting needs. Bring ideas for reports you wish to build, problems you have been experiencing, or questions about data elements and optimal reporting strategies. The labs are open to all users. Practice labs can be very helpful when trying to tackle your first report and you need help getting started. Information on dates and times can be found on the Decision Support web site.

Solution Library - The Decision Support Solution Library provides step-by-step instructions for many common reporting needs.

Training - Decision Support provides training on the Business Objects reporting tool from introduction to advanced levels. Training is available online and face-to-face. To see a complete list of available training and to sign-up visit the Decision Support web site.